Habyt Strengthens Service Operations Across Germany Amid Localized Property Challenges
Berlin, August 12, 2025 – Habyt, an hospitality group focused on flexible stays, is reinforcing its service operations across its co-living portfolio companies in German cities as part of a broader effort to enhance the resident experience and ensure consistent service standards across its growing portfolio. Habyt operates 10.000 units in over 20 cities worldwide and hosts more than 100 thousand customers each year. While isolated operational challenges have been reported in a limited number of properties in Berlin, Frankfurt, and Munich, Habyt remains confident in its model and is acting decisively to address these cases and further raise service quality across all markets.
“Our mission is to break barriers of entry to housing, and allow customers to stay flexibly across multiple cities globally, without the hurdles of traditional housing solutions” said Luca Bovone, Founder of Habyt. “While we manage to achieve our mission for tens of thousands of customers every year, we recognize that some of our portfolio companies, especially the co-living businesses in Germany, are having some issues that are impacting the experience of our customers. As a group we strive towards continuous improvement and are investing heavily in people, tools, and local infrastructure to make sure service is consistent across products and geographies.”
As part of this effort, Habyt has implemented a focused set of operational upgrades designed to deliver faster response times, greater accountability, and improved resident communication. Key initiatives include:
- Expanded local teams in Germany, with dedicated on-site staff now covering key properties in Berlin, Frankfurt, and Munich to ensure quicker response to service requests
- Stricter internal performance standards, including updated SLAs and KPIs to monitor and accelerate issue resolution
- Dedicated escalation channels for urgent resident concerns, monitored at both regional and global leadership levels
- Investment in digital support tools, including an upgraded resident service platform with real-time ticket tracking and multilingual support
- Hiring additional customer support personnel across Europe to provide faster, more personalized service across time zones
“Property management at this scale is complex, as it requires coordination between people, systems, and external parties across dozens of cities,” added Patrick Brauer, Managing Director of Habyt in Germany. “Even if challenges arise in a small fraction of our portfolio, we treat every situation with the highest priority.”
Habyt remains fully committed to delivering a dependable, high-quality living experience, not only by addressing current challenges, but by accelerating the evolution of its operating model. The company is actively transitioning from traditional coliving to a more advanced flex living model, characterized by 24/7 onsite support, flexible digital contracts, and amenity-rich buildings. In cities like Berlin, Madrid, and Singapore, where this model is already established, resident service ratings have consistently exceeded expectations. As the flex model expands globally, Habyt will continue investing in systems, talent, and infrastructure to deliver a modern, responsive, and resident-centric housing experience across all markets.
